Business support

Advisory service

Our advisory service provides support for people starting a new childcare business or needing information about how to expand an existing business.

We offer support to existing childcare services, for example finding out about what the Early Years Foundation Stage Statutory Framework (EYFS) mean or how to keep your service open through effective business planning.

Give us a call on 020 8820 7595 and speak to Claudia Thomas our Business Support Officer.

Synergy resources

These training resources will help you with the new Synergy system. Please use the FAQs and the guidance should you have any queries. 

Training session

Watch this video for an introduction on how to use the Hackney provider portal. Please note, the video opens in another website. Here are the timings if you'd like to skip through the video to the information you need:

  • Funding login - 1 minutes 7 seconds
  • Funding estimates - 2 minutes 26 seconds 
  • Funding actuals - 3 minutes 32 seconds
  • Funding type - 10 minutes 51 seconds 
  • Eligibility checking (working parent and EY voucher) - 12 minutes 39 seconds 
  • Send claim button - 13 minutes 42 seconds 
  • Submitting adjustments - 14 minutes 10 seconds 
  • Filling in and viewing forms - 15 minutes 12 seconds 
  • Recap - 16 minutes  

Image of the Early Years Portal Video with a play button

Watch this training if you are a childminder wishing to understand how to use the early years provider portal.

Watch this training session, which demonstrates how to enter data into Synergy.

This refresher training session incorporates the Early Years Census.

This training session focuses on data entry for childminders.

This is a question and answer session about PVI's.

Contacts

Claudia Thomas, Business Support Officer

Telephone
020 8820 7595

Family Information Service

Telephone
020 8820 7590